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How to Create a Healthy, Happy Workforce
What is a healthy, happy workforce? L. R. Murphy, a leading expert in the field of occupational health, defines a healthy workforce as “one whose culture, climate and organisational practices...
View ArticleTop Ten Call Centre Buzzwords: Demystifying The Call Centre
Having a conversation with someone you don’t know is daunting. However having a conversation with a call centre agent you’ve never met, who speaks in jargon you don’t understand, can be downright...
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